We are a leading source for barcode scanning equipment and repairs. Our modern repair facility and skilled technicians enable us to rapidly provide new and highly reliable renovated equipment and repair services for equipment from all industry leading manufacturers. With over 15 years of experience repairing and renovating scanners, portable data terminals (DOS or Pocket PC), and bar code printers, we have the expertise to troubleshoot and repair circuit boards and resolve complex issues.
Excellent customer service and high quality performance are our mantra. We have an excellent track record of meeting and exceeding our customers’ expectations. We have earned the confidence of our customers, and more than 80% of our repair work is for repeat customers. ICS continually assesses our performance and implements process improvements to ensure we continue to achieve high customer satisfaction and deliver cost effective, reliable service to our customers.
Reliability. Equipment downtime impacts your ability to operate your business and meet commitments to your customers. To minimize the impact on your business, ICS provides accurate diagnostics and rapid response. Our processes are designed to ensure that we thoroughly inspect and evaluate units upon receipt and prior to return shipping. Our strict adherence to robust procedures, an extensive onsite inventory of parts, and highly skilled ICS technicians enable us to effectively provide the quickest turn around in the industry at the most cost-effective price.
We keep you informed. Our service portal provides near real time information of repair and shipping status, and our service technicians are available to answer questions. When your devices ship, our email notification includes shipper and tracking information, so you can plan your business operations.
Flexible Plans. Tailor our repair service plans to your needs. We offer Time and Materials, Flat Rate, and Annual Maintenance Contracts.
Call us today at 877-362-2411 to learn how ICS can assist you with your barcode equipment, repair, and software needs.